Product Management
Become a Product Manager that always thinks customer first
Recent blog posts
The surprising amount of product thinking behind 'Delivering in 10 minutes'
Orange Health Labs collects a blood sample in 15 minutes, and reaches on time 99% of the time. I was on the team that built the customer-facing side of that. This is the Product, Engineering and Design thinking that goes into one small widget most people never look at twice.
14 September 2026Solving MealsOnWheels’ Customer Issues
A product assignment on Meals on Bikes, a food delivery service whose customers were furious about late food and fees they never agreed to. I went through the complaints, the weekly analytics and what the support reps were hearing, and worked out what I would fix first.
15 December 2024Payment Gateway Transactions' Exploratory Data Analysis
A take home exercise on 50,000 payment gateway transactions from a fictional ecommerce app. UPI clears 95% while debit cards and netbanking sit at 47%, which turns out to be a routing and user journey problem rather than a payments one.
30 November 2024Cult Fit <> Feature Requests
A month into Cult I had gone from completely inactive to swimming regularly. These are two things I want as a user: timelapse videos built out of the face recognition check-ins, and a better answer to the no show policy. I wrote proof of concept code for the first one.
17 November 2024Final assignment of Tech for Product Managers Course by HelloPM
The final assignment from HelloPM's Tech for Product Managers course. The brief drops you into the last round of hiring for a PM role at Reddit, in a technical interview with the CTO, and asks you to answer as though you were sitting in the room.
30 June 2024
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